We hope that you love your products that you purchase from LAFF, however if you are not entirely satisfied we are happy to provide a refund or exchange any item purchased via our website within 21 days of purchase. Please note that unless an item is faulty we cannot refund the postage costs. This does not affect your statutory rights. Please enclose your order number and/or receipt as we
cannot issue a return without this. We will not offer a replacement, exchange or refund on any items that have been worn or used within the 21 days of purchase. Please ensure that all items are returned in original condition, with tags. By nature of the goods we sell, sometimes we will be unable to replace the same item purchased. In any case that this should arise, we shall contact you and offer a like for like replacement item or offer a full refund.
In accordance with the Direct Selling Regulations, if any goods purchased are unsuitable or faulty when you receive them then please contact us by email firstname.lastname@example.org for a reference number within 7 working days of receiving the goods and return them to us within 21 days. Please specify if you would like a refund or replacement. We will issue your refund as soon as possible and, in any case, within 30 days of the day you have given notice of your cancelled order. We will replace the product free of charge (including delivery costs) and a replacement will be sent to 1st class via Royal Mail (UK only).
Refunds will be issued by using the same method originally used by you to pay for your purchase. If customers provide the wrong delivery address we will not be held responsible for lost packages.
We recommend you obtain proof of posting from the post office and include this proof of postage to enable us to process the refund of your postage costs when returning any unsuitable or faulty goods.
In accordance with the Sale of Goods Act, if there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse we are only able to offer you a repair or an exchange. We will not offer a replacement, exchange or refund on any items that have been worn or used for over 6 months.
Please note any sale/reduced items are non returnable.
Please return all goods to; LAFF, 31 Fore Street, St Ives Cornwall, TR26 1HE, United Kingdom.